Wednesday, January 30, 2008

Stranded at the airport? Don't forget Rule 240

Travel Editor Peter Greenberg explains the unwritten rule that can get you on your way when your flight is canceled or delayed. Rule 240 was created by the old Civil Aeronautics Board (CAB) way before the days of airline deregulation. And the rule clearly stated what an airline's responsibilities were to passengers in the event of a flight cancellation or delay. Rule 240 mandated that an airline facing a delayed or canceled flight had to transfer you to another carrier if 1) the second carrier could get you to your destination more quickly than the original line and 2) it had available seats. In pre-deregulation days, all the big U.S. airlines adhered to this practice. Today most still allow rule 240 if you ask nicely.

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