Thursday, November 27, 2008

Help at last for IT and consultants

Those of us that work in computer support have all seen our share of bad IT support policies and awful help desk software. In my years of doing technical support I have seen some of the very best help desk software to some of the worst. Bad or difficult to use help desk software is a major reason of unhappiness for not only your support staff but also for your customers.

One fantastic customer support program you may not of heard of is called Web Help Desk. The Web Help Desk is a high performance web application designed as a 100% browser-based solution. The Web Help Desk's browser-only focus guarantees a rich, powerful cross-platform application regardless of your operating system. Web Help also offers integration with LANrev Client Manager and Apple Remote Desktop.

This week MacsDesign Studio LLC makers of Web Help Desk split there product line to into three offerings:A full feature Help Desk Software Comparison Checklist can be reviewed here or the full technical specifications of the software here.

In a gesture of pure generosity MacsDesign Studio offer consultants and small one support man shops a fantastic gift Web Help Desk for free and this version has very few limitations and no adversing! I hope you will enjoy using their software as much as I do!

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