Thursday, March 20, 2008

Top 5 reasons why The Customer is Always Right is Wrong

Here are the top five reasons why the phrase “The customer is always right” which was originally coined by Harry Gordon Selfridge is WRONG. "Using the slogan “The customer is always right” abusive customers can demand just about anything - they’re right by definition, aren’t they? This makes the employees’ job that much harder, when trying to rein them in."

read more | digg story

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