Consumer Reports Electronics Blog: Why Appleand not its customersshould fix the iPhone 4

"In our reporting and a video yesterday, we made the point that the signal drop that iPhone 4 customers have observed when they hold their phones the "wrong" way is real—and we've called on Apple to do something about it. In an earlier statement, the company noted that attenuated performance is a "fact of life" for every wireless phone. Apple suggested owners mitigate the problem by holding the phone differently or purchasing a case. But those solutions put the onus on consumers and skirt Apple's obligation to offer a product that works consistently and reliably out of the box.

We think it's the company's responsibility to provide the fix—at no extra cost to consumers."

Consumer Reports Electronics Blog: Why Appleand not its customersshould fix the iPhone 4